Ferrari Maserati of Long Island Snags 2021 DealerRater Consumer Satisfaction Award for Outstanding Customer Experience
Recognized for Top-tier Reviews from Car Shoppers across the U.S., Ferrari Maserati of Long Island Has Made a Habit of Exceeding Expectations
Plainview, NY – 2/2/2021 – Ferrari Maserati of Long Island was awarded a 2021 Consumer Satisfaction Award by DealerRater, a leading car dealer review and reputation management platform and a company of Cars.com Inc. (NYSE: CARS). Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service as rated by online reviews. See the full list of winners U.S. and Canada.
“More than one million car shoppers wrote a review on DealerRater.com in 2020, recognizing those dealerships that strived for an outstanding customer experience, and Ferrari Maserati of Long Island stood out among peers in New York,” said DealerRater General Manager Jamie Oldershaw. “In today’s stay-at-home economy it is critical for dealerships to deliver customer experiences that meet shifting shopper expectations and Ferrari Maserati of Long Island provided superior customer service in 2020.”
Top-Reviewed Dealers Prioritized Digital-First Services and Covid-19 Safety Protocols
Features such as online and video chat, at-home delivery, and virtual walkarounds were significant drivers of positive reviews. Forty-eight percent of winning dealers were badged on Cars.com and DealerRater.com for Home Delivery and Virtual Appointment.1
Strong Dealer Engagement and Review Response Rate Critical for Success
The digital engagement of employees at dealerships proved especially critical this past year as car shoppers conducted the bulk of their research and vehicle purchase online. A shared habit of recognized dealers is the review response rate, with 80% of award-winning dealers responding to customers at double the average response rate.1 Dealers that go above and beyond traditionally respond within 24 hours. Additionally, about 75% of winners provide their staff with Employee Profile Pages on DealerRater, which allows car shoppers to ask questions and connect with individual salespeople at a dealership before ever stepping on the lot.1
Consumer Satisfaction Award Methodology
Consumer Satisfaction Awards are given to the top 10% of U.S. new-car dealers as well as independent and Canadian dealerships that earn at least 25 reviews and maintain a minimum average review rating of 4.0 out of 5.0 during the 2020 calendar year. Visit DealerRater.com for a full list of winners, U.S. and Canada.
1 DealerRater Internal Data, January 2021
2 DealerRater Internal Data, October 2020
DealerRater, a Cars.com company, is a leading car dealer review and reputation management platform that empowers dealerships to efficiently grow their brands by accelerating, automating, and amplifying positive review generation across digital channels. By offering a product suite that allows qualified dealerships to manage their digital presence and build and maintain their online reputation, DealerRater helps dealers drive new customer connections every day, achieve higher SEO rankings, and, ultimately, generate higher-quality leads that close, faster. Founded in 2002, DealerRater reviews cover 44,000 U.S. and Canadian dealerships, including a network of more than 5,000 Certified Dealers, that reaches an audience of more than 34 million consumers each month.
About Ferrari-Maserati of Long Island
Ferrari-Maserati of Long Island is one of Long Island’s few factory-authorized Ferrari and Maserati dealers. Housed in a brand-new, state-of-the-art facility in the heart of Long Island, we are a family-owned and operated company– and the way we care for our unique clientele is reflective of this. Each of our clients is treated as a unique and important member of our “family”. The extreme level of customer care we strive for is found in every facet of our efforts, from our finance team to our service department. Simply put, it is tangible from the moment you walk through our doors.
We pride ourselves as an atypical luxury car dealership, one that bucks the traditional norm of ‘making a quick buck’ and are instead dedicated to earning a client for life. The exceptional level of pride devoted toward our customer-oriented services, along with our community involvement stands as the backbone of our operation, and we look forward to working with you toward the Ferrari or Maserati purchase of your dreams.
Community outreach and charitable efforts have been from the beginning, and remain to this day, a hallmark of our dealership. A charitable donation toward our local hospital is made on behalf of every new client we earn. This small gesture is designed to show a tangible measure of gratitude to you, our client. But even more so, it is done with the hopes that together, our small contributions will lead to a much larger and more impactful cause down the road.
Beyond offering the largest selection of exotic vehicles in the North East, Ferrari- Maserati of Long Island is proud to house a family-oriented sales and service staff whose sole mission is to make your dreams a reality. That’s who we are, and that’s what we’re about. Ferrari-Maserati of Long Island is located at 65 S Service Rd, Plainview, New York. We look forward to earning your business and welcoming you to be a member of our family… Our client list includes customers from the greater Long Island community such as East Hamptons, Plainview, Syosset, Oyster Bay, Woodbury, and many more.
John Vogel, Director of Marketing
Ferrari-Maserati of Long Island